Return Policy

Our TikTok live stream service offers Mystery Oyster Openings. We at xnpearl CANNOT guarantee color, size or exact shape as our pearls are cultured/Nature formed and not lab created.

Due to the nature of our product, WE DO NOT offer refunds for already opened oysters or our customized products/jewelry.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

Customer Service Email:

qiandada2@outlook.com